Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help section built into your Web Control Panel offers a selection of help articles and frequently asked questions. Aimed towards resolving any common issue that you might have, they are written by our support team of experienced technicians.

  • Top quality support service

  • Educational Videos

  • We have prepared a collection of how–to video tutorials that detailedly explain how to deal with a typical issue associated with your Linux hosting account. You can find the tutorial videos in the Help Center section.

  • Intuitive help center

  • A One–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 client support service and feature a 1–hour support ticket response time guarantee. Our competent tech support engineers will be available to you 7 days a week and will fix any issue that you might possibly face within maximum 60 minutes after the client support ticket submission. In the majority of instances, an answer will be provided to you within 20 minutes.