Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • Every single assistance request you submit to us will be replied to within maximum 1 hour. If your support ticket or e–mail needs additional assistance from an admin, we will without delay forward it and leave a comment to notify you that your issue is being worked on. If you take advantage of our Administration Services package, all of the server management tasks included there will be completed at a time that suits you.

  • Top quality support service

  • A Topflight Help Desk Support Service

  • Should you need any assistance while working with our Web Control Panel or with any of the applications that we’ve installed on the dedicated server for you, don’t hesitate to reach the tech support team at any moment via the ticketing system. Moreover, should you need assistance managing your dedicated server, you can order the Administration Services package, which includes OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most how–to articles in addition video versions that show all the operations that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.