Though this is not the mainaspect for you to distinguish a reliable hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you are not working with a one-person service provider and that you'll be able to reach someone if you're in need of help. The telephone support for hosting services may vary from basic to experienced, therefore the problems which can be resolved with a call differ based on the particular provider. Usually, these issues are more basic and feature billing or 1st level tech issues since more complex matters usually require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Nonetheless, the option to phone call your service provider can save you a lot of time and efforts for the countless small issues which may eventually show up at the time you manage your hosting account.
Phone Support in Hosting
All of our hosting packages offer telephone support fourteen hrs per day even on official holidays, so that if you do not have an account yet, you're able to give us a call and learn more about our services or if we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you can call the telephone number which is closer to you. In case you are a current customer, we will assist you in a timely manner with all the general and billing matters and with multiple technical issues in order to save you time and efforts - we are aware of the fact that in some cases it is much easier consult with a live person and get things done right away. Certainly, some matters simply cannot be taken care of on the phone, so if this is the case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
When you need more info regarding the Linux semi-dedicated hosting that we provide, you can call any of the three support phone lines we have around the world - in the United States, Great Britain and Australia. By doing this, you have the option to check ahead of time whether our solutions will be appropriate for your web sites. In case you are already our customer and you've got a semi-dedicated account, you are able to get in touch with us over the phone for 14 hours a day about any billing or common queries. For strictly tech problems you can use our ticketing system in order to contact our technical support because sometroubles simply need more time to be solved, still we will assist you over the phone with many minor tech issues as well, saving you time and efforts.