A ticketing system is the most widespread medium of communication that web hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to tackle an issue that requires a certain period of time to investigate or that has to be escalated to an administrator. In this way, all comments added by either side will be stored in one location in the event that someone else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll need to log in and out of at least two accounts to do a specific task or to contact the company’s client support staff. If you want to manage several domains and each one is hosted in a different account, you’ll need to use even more accounts simultaneously. Plus, it may take a significant amount of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Hosting
Our Linux hosting come bundled with an integrated trouble ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in one and the same place – invoices, files, emails, tickets, etc., eliminating the necessity to log in and out of different interfaces. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a couple of clicks without ever leaving your hosting Control Panel. During the process, you can choose a category and our system will present you with a number of informative articles, which will give you more information and which may help you resolve any given problem before you actually post a ticket. We guarantee a response time of no more than 1 hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more efficient to manage everything in a single location, so we have implemented a support ticket system into the custom-created Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will allow you to manage the communication with our customer care staff together with your semi-dedicated server, which implies that you will not need to memorize one more sign-on name for a different interface. You’ll be able to send a new ticket or to check the status of an old one with less than a few mouse clicks whilst you’re browsing the content within your semi-dedicated account. Also, you can search through older tickets using a clever search functionality or have a look at applicable FAQ articles, which offer solutions to commonly met problems. The built-in ticketing system is monitored 24/7 with the maximum response time being only 1 hour, so there will always be someone to assist you.