The availability of the customer and tech support that a hosting company offers can tell you a lot about the services they provide too. When you can use only e-mail messages and tickets, you have most probably discovered a reseller not the web hosting provider. If this is the case, you will have to wait for a few days to have a problem resolved as your reseller may not be checking their communication regularly or they may have to get hold of the real website hosting company for further assistance. If the supplier offers you various means of communication with fast response time available at any moment, they are most likely the top provider, not just a reseller. Therefore you'll enjoy prompt assistance and quality support because they'll have direct access to the servers where your account is. No matter what the trouble - sales or technical, it is always better to get in touch with your web hosting company right away by using your preferred way of communication.
24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance promptly, so our hosting services include 24/7 technical support plus various options for contact. If you don't have an account yet, you can easily phone us or use our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. In contrast to the majority of suppliers that you can find today, we respond to all tickets within the hour, so you won't have to wait for a whole day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive timely assistance, in particular when your website is not working properly for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, so that in case something comes up, you will be able to use several methods to let us know - phone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and basic matters, so that if you don't have an account yet, for instance, you can get more information for our solutions, or we can help you with less difficult technical issues. The other two options are for solely tech matters or everything which is more time-consuming considering that it is much easier to follow the dialogue between you and our support crew. The guaranteed maximum response time for them is only an hour, the actual one - 15-20 min, so you will not have to wait for a whole day to receive support as you may have to do when using the services of various other service providers.
24/7 Customer Support in Dedicated Hosting
If you purchase a dedicated server through our company, you are able to contact us anytime using different channels and the maximum time that you'll need to wait for a response is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech issue, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of general questions or you would like to know more about our website hosting services before you order, you may also employ our live chat or you can call one of the local numbers that we have in various countries worldwide. When you'd like to receive support for third-party software that you are unable to deploy or run efficiently, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.